FAQ
ORDERS AND SHIPPING
- Where do you ship?
We currently ship to the United States and Canada.
- Do you offer free shipping?
YES! We offer free standard shipping with tracking on orders of 49 USD or more.
- How long is processing and shipping time?
All orders are shipped within 3 to 5 business days from the order date. After carrier pickup, transit times are generally 5 to 10 business days for tracked packages and up to 21 business days for untracked packages. Orders to remote areas may be subject to longer delivery time.
- What is your return policy?
We gladly accept returns of merchandise for a full refund. Returns must be postmarked within 14 days of delivery. Merchandise must be returned in its original selling condition (new, unopened, unused, unwashed and unaltered) and in its original packaging with tags attached. Please refer to our Return Policy.
PRODUCT
- Why do my bows or clips look a bit different from the pictures online?
We try our very best to have our photos be as accurate representations of the actual, physical product as possible. However, actual colors may vary due to computer, tablet or phone settings and resolutions. All bows and clips are handmade and hand-tied so some variation will occur from our photos. Pattern placement on printed fabrics will vary (each bow will be one-of-a-kind!) and we are not able to accommodate requests for specific pattern placements.