Shipping & Returns
PROCESSING TIME
All orders are shipped within 3 to 5 business days from the order date. Once your order ships, you will receive an email with your tracking information.
SHIPPING POLICY
We currently ship to the United States and Canada. Standard orders will not have duties.
| UNITED STATES | RATE | ESTIMATED DELIVERY |
| 49 USD or more* | FREE | USPS First Class Tracked (5 to 10 business days) |
| 48.99 USD or less | 3.95 USD flat rate | USPS First Class Tracked (5 to 10 business days) |
| CANADA | RATE | ESTIMATED DELIVERY |
| 49 USD or more* | FREE |
Canada Post Expedited Tracked (5 to 10 business days) |
| 48.99 USD or less | 10.95 USD flat rate | Canada Post Expedited Tracked (5 to 10 business days) |
| 48.99 USD or less | 3.95 USD flat rate | Canada Post Lettermail Untracked** (up to 21 business days) |
*Order must be 49 USD or more after discounts and before taxes to qualify for the free shipping promotion.
**Canada Post Lettermail Untracked is a cost-effective shipping option that is untracked, uninsured and can take up to 21 business days for delivery. Once the package is with Canada Post, there is no way of knowing the package location or estimated delivery time. If you require tracking and delivery confirmation, please select Canada Post Expedited Tracked for shipping.
Tracked packages will generally arrive within 5 to 10 business days after carrier pickup. Untracked lettermail will generally arrive within 21 business days after carrier pickup. Orders to remote areas may be subject to longer delivery time.
We are not able to offer expedited shipping at this time.
We are not responsible for packages that are lost, missing or delivered to the incorrect address. Please ensure that your address is correct when placing your order. Delivery times quoted are estimated and are not guaranteed. Shipping fees are non-refundable and we are not responsible for weather or carrier delays.
EXCEPTIONS
- Our free shipping offer may not apply to all shipping destinations. In these cases, free shipping is not available and a shipping surcharge may apply.
- Canada Post Lettermail Untracked may not apply to all orders due to size and/or weight restrictions with lettermail shipping.
If additional shipping charges are required for your order, we will contact you to confirm if you would like to pay the additional fees or cancel your order. If you do not respond within 48 hours, your order will automatically cancelled.
RETURN POLICY
Due to the personal nature of the product, we do not accept returns or provide exchanges. If you have an issue with your items or feel you have received a defective product, please contact us at hello@dandelionshairbows.com within 10 days from delivery so that we can evaluate the issue and make it right.